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Office/Program Administrator

May 2023: We are hiring for this position!

The Literacy Council of Frederick County is seeking a candidate who is interested in joining a growing team of nonprofit professional staff and volunteers who are dedicated to supporting adult basic education and literacy programs for a diverse community of adult learners and their families in Frederick County. The ideal candidate will be bilingual in English and Spanish.

Position Type: Full-time, 40 hours/week, $18/hour

Benefits: Employer-provided health insurance with employer covering 50% of monthly premium, Simple IRA retirement plan with 3% employer match, paid time off and sick leave, federal holidays, flexible work schedule.

Roles and Responsibilities: The Office/Program Administrator provides day-to-day support for the Literacy Council’s English as a Second Language (ESL) and Basic Literacy programs, including: tutoring, community classes, parent literacy and workplace literacy programs. The Office/Program Administrator will be under the supervision of the Executive Director and will work in close coordination with the Program Manager, Program and Workplace Coordinators, and Development Coordinator. This position will have the benefit of interacting directly with prospective and current adult learners from many diverse backgrounds, as well as an amazing team of dedicated volunteer tutors, class instructors, and staff. The position will be located at the Literacy Council’s office located at 110 E. Patrick Street, Frederick, Maryland.

Key Responsibilities:

Ensure that the office is accessible during regular work hours; greet and assist clients, volunteers and other visitors; answer telephone calls; respond to ongoing inquiries, email, and phone messages

Participate as an integral member of the Literacy Council’s Program Team for community classes to analyze data, create and coordinate class schedules, support student registration and prepare for ongoing adjustments
Participate in regular planning meetings with the coordinators for the tutoring program to support the tutor and student matching process and analyze program data
Support new student intake and assessment process
Conduct data entry for new student and volunteer applications; and program registration processes
Respond to and prepare material requests for tutors, class instructors, and students, coordinate pickup/drop off of teaching and learning materials
Manage lending library of teaching and learning materials, including new inventory, new patrons, annual inventory, track circulation
Order and maintain office supplies, classroom and tutoring teaching and learning materials
Prepare and assemble handouts and curriculum materials
Maintain office electronic calendar for classroom, tutor room reservations and community classes, class and training schedules, office signage, and website updates
Develop flyers for classes, trainings, events, distribute promotional materials to library and other agencies on a regular basis
Contribute content for monthly updates for tutors, volunteers and students, including information and referral resources for students and tutors, social media, publicity, press releases, and online newsletters
Coordinate Literacy Council participation in community outreach events
Support Literacy Council events, including Celebration of Achievements, Scrabble fundraiser, and other special events
Coordinate and support office volunteers who provide day-to-day administrative support and office coverage, train office volunteers, distribute workload and day to day volunteer tasks among office volunteers
Prepare and maintain bookkeeping documentation (purchase orders, invoices) for expenditures, and funds received.
Open and distribute mail, manage mailings
Coordinate and perform general office maintenance, work order requests, copier usage report

Qualifications and Education Requirements:

Bachelor’s degree preferred, education or related field preferred, or equivalent experience.
Experience working with nonprofit organizations, English language learners, and volunteers preferred.
Bilingual English/Spanish preferred.
Excellent communications skills required, including oral and written English communications skills, including the ability to listen, write and speak clearly. Ability to work positively and effectively with students from diverse language, cultural, and educational backgrounds. Spanish language proficiency a plus.
Strong organizational skills – ability to self-manage, work independently and as a member of a team of highly-motivated co-workers; ability to manage multiple projects and to meet strict deadlines.
High energy, “can do” attitude, flexibility, teamwork and attention to detail, ability to prioritize tasks.
Strong leadership, partnership-building and collaborative skills required.

Technical Skills: Excellent computer skills required, including Microsoft Office applications: Word, PowerPoint, Excel, Teams, Sharepoint, database experience, LACES experience a plus, experience with WordPress websites and Canva recommended. Must have own transportation and a valid driver’s license. Vehicle insurance must meet minimum requirements.

References: Must be able to provide references relevant to experience.

You will join a collaborative team of colleagues who display a high degree of professionalism, intercultural sensitivity, a belief in lifelong learning, and a strong commitment to help lift lives through literacy programs.

The Literacy Council of Frederick County is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other basis prohibited by law.

For more information, contact Laurie Fisher, Executive Director, Literacy Council of Frederick County. (301) 600-2066 or lauriefisher@frederickliteracy.org. Interested applicants, please email a cover letter and resume to Laurie Fisher.

Community Outreach Coordinator

May 2023: We are hiring for this position!

Position Type: Part-time, 25 hours/week, $20/hour

Benefits: Simple IRA retirement plan with employer 3% match, flexible work schedule

Roles and Responsibilities:

The Community Outreach Coordinator is responsible for sourcing, establishing and maintaining relationships with businesses in the hospitality and tourism sector of Frederick County as they relate to the implementation of the Literacy Council’s Workplace Literacy Program. The individual will play an essential role in building the program and advancing English literacy within Frederick County’s workforce. This is a grant-funded position. The position may expand to support additional Literacy Council programs, based on additional grant funds.

A general description of duties include:

Identify and develop relationships with hospitality businesses by planning and organizing a schedule to contact potential businesses
Identify and develop relationships with other sources of prospective clients, community organizations, city and county government representatives, local media members and nonprofit communication peers
Introduce Frederick County hospitality businesses to the Workplace Literacy Program and educate on the benefits of the program
Consider tone, messaging and audience for all strategic workforce communications
Draft copy for press releases, obtain needed quotes working closely with businesses, instructors and students
Meet with prospective businesses to discuss program opportunities and benefits
Work with the Workplace Literacy Coordinator in finalizing and onboarding new businesses
Work with Executive Director on communications and media contact for press releases
Work with Workplace Literacy Coordinator to identify opportunities to amplify the workplace program with key partners via social media, website and other tools
Help develop workplace collateral for presentations, meetings and events
Keep Workplace Literacy Coordinator informed through activities reports and weekly workplans
Develop “out of the box” strategies to reach businesses that do not fit into the standard program model

Qualifications and Education Requirements:

Bachelor’s degree required, education or related field preferred
Collaborative work style
Ability to prioritize workload
Customer service focused
Sales experience

Technical Skills: Excellent computer skills required, including Microsoft Office applications: Word, PowerPoint, Excel, Teams, Sharepoint, database experience, WordPress and Canva experience preferred. Must have own transportation and a valid driver’s license. Vehicle insurance must meet minimum requirements.

References: Must be able to provide references relevant to experience.

Workplace Literacy ESOL Instructor(s)

May 2023: The Literacy Council is recruiting candidates on an ongoing basis due to the continuing growth of the Workplace Literacy Program.

The Literacy Council of Frederick County seeks experienced ESOL instructors who display a high degree of professionalism, intercultural sensitivity, a belief in lifelong learning, and a strong commitment to adult learners to join a collaborative team.

Position Type: Part-time, hourly, contract for class preparation/instruction.

Level/Salary Range: $32/hour (commensurate with prior experience) which includes preparation and instruction time, plus stipend, workman’s compensation coverage provided.

Job Description: We are seeking applicants for part-time, hourly Workplace Literacy Program Instructors.

Schedule: We currently have need for an instructor or instructors for Workplace Literacy Program classes in Frederick, Maryland.

Responsibilities include but are not limited to:

Teach English to classes of adults representing a wide range of cultures and educational backgrounds. Responsible for instructing workplace classes for adult English language learners employed by local businesses for the Literacy Council’s Workplace Literacy Program. Instructor(s) will utilize curriculum that concentrates on English language literacy and life skills. Instructor(s) will be under the supervision of the Literacy Council’s Workplace Literacy Program Coordinator.

REQUIRED QUALIFICATIONS:

2 years ESL/EFL/English for Specific Purposes classroom teaching experience with adults or other strong teaching background
Experience working with a diverse learner population
Ability to work positively and effectively with students from diverse language, cultural, and educational backgrounds
Bachelor’s Degree
Excellent oral and written English communications skills

PREFERRED QUALIFICATIONS

Master’s degree in teaching English as a second language (TESOL, TEFL, etc.) or completion of a 120-hour TESOL certificate with practicum (e.g., CELTA, SIT TESOL Certificate)
Experience delivering customer service training or similar experience

SKILLS

Basic computer skills required, including Microsoft (or Google equivalent): Word, PowerPoint, Excel. Must have own transportation and a valid driver’s license. Vehicle insurance must meet minimum requirements.

REFERENCES

Must be able to provide references relevant to recent teaching experience.

The Literacy Council of Frederick County is seeking candidates who are interested in joining a growing team of nonprofit professional staff and volunteers who are dedicated to supporting adult basic education and literacy programs for a diverse community of adult learners and their families in Frederick County.

For more information, contact Laurie Fisher, Executive Director, Literacy Council of Frederick County. (301) 600-2066 or lauriefisher@frederickliteracy.org. To apply, please submit a cover letter and resume to Laurie Fisher, or apply through LinkedIn.

Apply on LinkedIn