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Operations Manager

Thank you for your interest! 

The Literacy Council of Frederick County (LCFC) is seeking an organized, detail-oriented, and mission-driven Operations Manager to oversee the organization’s internal operations, including human resources, finance, data management, program systems, and general office support. This pivotal role ensures the efficient functioning of LCFC’s infrastructure to support its mission of advancing adult and family literacy in Frederick County.

Status: Full-Time, Exempt

Reports To: Executive Director

Location: Frederick, MD (Hybrid work flexibility may be considered)

Level/Salary Range: $57,000-$62,000

Key Responsibilities:

1. Human Resources Management

  • Coordinate onboarding and offboarding for staff, interns, and volunteers.
  • Maintain accurate personnel records and ensure compliance with HR policies and legal requirements.
  • Support performance review processes and staff development tracking.
  • Administer employee benefits and assist with benefits enrollment and communication.
  • Maintain confidentiality and integrity in all HR matters.

2. Financial Operations

  • Collaborate with the Executive Director and accounting firm to manage accounts payable and accounts receivable, including credit card transactions.
  • Collaborate with the Executive Director and accounting firm for payroll processing.
  • Support the accounting firm, as needed, for monthly transaction processing and monthly statement review, ensuring accuracy of financial transaction classification and input.
  • Support budget development and monitor spending to ensure fiscal responsibility.
  • Assist with preparation for audits and financial reports for grants and board meetings.
  • Collaborate with the Executive Director to ensure financial policies are in place and are adhered to.

3. Data and Reporting Management

  • Manage data entry, quality assurance, and reporting in LACES and other systems.
  • Generate reports for internal evaluation, grant compliance, and board updates.
  • Support data collection for program outcomes, fundraising, and donor tracking.
  • Maintain confidentiality of student and donor information in accordance with privacy policies.

4. Program and Technology Systems Support

  • Oversee management and maintenance of program platforms, including SharePoint, Teams, LACES, Bloomerang, and other program platforms.
  • Troubleshoot technical issues or coordinate support with external IT vendors.
  • Maintain inventory of tech equipment and coordinate upgrades or replacements as needed.
  • Develop and implement standard operating procedures and process documentation.

5. General Office Management

  • Maintain an organized, welcoming, and well-supplied office environment.
  • Coordinate office maintenance and vendor relationships.
  • Provide administrative support to the Executive Director, Board of Directors, and program staff as needed.
  • Assist with logistics for meetings, events, and trainings.
  • Addition duties as needed for the effective functioning of the organization.

Qualifications: 

  • Associate’s or Bachelor’s degree in Business Administration, Nonprofit Management, Adult Education, or related field preferred.
  • 3+ years of experience in operations, HR, finance, or administrative roles, ideally in a nonprofit setting.
  • Strong proficiency in Microsoft Office Suite, QuickBooks, LACES, Bloomerang (or other CRM), and cloud-based collaboration tools.
  • High attention to detail, time management skills, and ability to prioritize multiple tasks.
  • Strong communication and interpersonal skills with a team-oriented mindset.
  • Commitment to the mission of the Literacy Council and sensitivity to diverse populations.

Work Environment & Benefits:

  • Standard office hours with some flexibility; occasional evening/weekend hours for special events.
  • Collaborative, mission-driven team environment.
  • Paid time off, holidays, and professional development support.
  • Opportunity to contribute meaningfully to a growing nonprofit improving lives through literacy.

For more information, contact Denise Hill, Executive Director, Literacy Council of Frederick County.  (301) 600-2066 or dhill@frederickliteracy.org. To apply, please submit a cover letter and resume to Denise Hill. 

The Literacy Council of Frederick County is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other basis prohibited by law.